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$500 out of pocket for un-installable product |
January 12, 2018 |
| Reviewer:
Lisa P. from Marina del Rey, CA United States
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Flimsy but looked cool so wanted to go with it. Downloaded and printed installation instructions from Fontana website for my plumber. Turns out they were not current for the product, and there were no others. Fontana said they could usually "walk someone through it" so we tried. placed on hold for each question, while they called someone else for each answer. Plumber refused to install, too much liability to take instructions secondhand from guy on the phone.
It had been more than 30 days due 2 full remodel & acquiring materials. inspected upon receipt, but could not have discovered the defective instructions without a professional. Fontana has 30-day return policy minus hefty restaurantcking fee.
In multiple telephone calls and emails since that time, I asked to return the product for refund, offering to pay for the return shipping. Can't get response.
Order from this company at your own risk, since they are not willing to take accountability for their mistake.
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Beautiful shower set! 
nice gold finish 
