FAQ
Fontana Showers

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Frequently Asked Questions the Ultimate Shower

What is included in your 100% satisfaction guarantee?
A: At Bathselect.com we want to offer you only the top quality products at affordable prices. If you feel dissatisfied with the quality of our products, simply return the products within 30 days of purchase. To qualify for the refund, you'll have to mail us proof of purchase and the product(s) returned should be unused and without any damage. For full details please visit our return policy page.
Is the transaction secure?
A: We employ the highest security standards, these standards are intended not only to protect customers from any threats, but to protect the entire payment chain ecosystem. We make sure all your transactions are 100% secure. For full details of our security standards visit our privacy page
Do you accept checks?
A: Yes we accept checks. Please make sure you notify us once you place your order by check so we confirm and reconcile your check payment with your order.
How long will it take to ship my order?
A: We'll start to fill your order once your order is placed. We will ship the order within the time frame indicated for each particular item. Currently, we ship most orders FREE with ground UPS,FedEx,USPS or DHL. If you prefer a different shipping method and if available we can facilitate it at extra charge. Please call us first to confirm.
What's the coverage of shipment?
A: We ship to continental US. as well as to Hawaii and Alaska. Please check our Domestic Shipping.We also ship to Canada, and worldwide while we offer free shipping for some promotional products Please check our International Shipping.
How much is the shipping & handling fee?

A: Charges are based on the total amount of the order, the volume of the order, and/or the weight of the order. During certain promotions you have may receive free shipping (restricted to purchases within the continental USA).
Can I return my product at any time?
A: As per our 30-Day Money-Back Guarantee you can return any product within 30 days of receiving it. The product must be received in our warehouse by the 30th day. Just make sure it's in like-new condition, packed securely in the original packaging, and call us for a Return Merchandise Authorization (RMA) number. We'll gladly exchange it or give you a full refund for the merchandise (not including the cost of the original shipping).
How do I return the product?
A: You can return it for a full refund or replacement. However, you'll be responsible for the shipping and handling fee. Please note: products that have been installed are non-returnable. Please email us at [email protected] and ask for a Returned Merchandise Authorization. To process your return quickly please have the original order number available. Please wrap the package securely and note the RMA number on the outside of the package. Returns without an authorization number will not be accepted. We are not responsible for products sent back to us without the RMA number. Products must be returned in the original packaging and in the original condition. All products will be inspected prior to credit approval.
What's the procedure to return damaged items?
A: Please open the box(es) immediately after delivery and check to see if there is any damage. You must claim the damage to us within 3 days of your UPS/FedEx delivery to receive reimbursement.

FAQ's Regarding your Steam Shower Unit Ultimate Shower

1. Massage jet has little spray, may be due to one or more of the following:
2. Massage jet doesn't work, may be due to one or more of the following:
3. Water tube leakage may be due to one or more of the following:
4. Cause(s) for the steam room leakage, may be due to one or more of the following:
5. The ventilated fan doesn't work:
6. The radio doesn't work:
7. The steam room shuts off automatically or the fuse burns:

FAQ's about Sensor Faucets

Sensor Faucets FAQ
Sensor Faucets Main Product Features
Where is the sensor?
Is the faucet sensing range adjustable!
What do the flashing lights on the spout mean?
Can the spray insert/aerator be serviced and/or changed!
Is there a trim plate available! (Single Hole Faucets)
Can faucet be mounted to any sink surface!
Do units with the mixing valve supplied need backflows installed?
Can I change from a standard unit to a solar or LCD version or vice-versa?
What is input voltage of the sensor faucets and what type of power supply?
How long will the batteries last?
Can I convert a battery unit to a plug in or vice-versa?
Are the batteries easy to install?
The solenoid and/or filter of my sensing faucet needs to be serviced. Is this easy to do? Do I need to shut the water off to the faucet?
How can I reset the unit?
How can I control the temperature of the Sensor Faucet?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?